1. Return Period

You can contact us within 14 days of receiving your order to request a return. After this period, return requests may be declined, unless your statutory consumer rights provide otherwise.

2. Return Conditions

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging, where possible.
• Be complete, including any accessories and included components.
• Be accompanied by proof of purchase or an order number.

These conditions do not limit your statutory rights if a product is defective, damaged or not as described.

3. How to Request a Return

Would you like to return a product? Please follow these steps:

1. Contact us at contact@elybear.com.
2. Provide your order number and the reason for the return.
3. Wait for our instructions on how to return your product.
4. Ship the product according to the return instructions provided.

Please do not send any products back before receiving our return instructions.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible at contact@elybear.com. Include your order number and, if possible, attach clear photos of the product. We will review your request and find an appropriate solution, such as a replacement or refund, in accordance with your statutory rights.

5. Refunds

Once we have received and inspected your returned product, we will inform you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

6. Return Shipping Costs

Return shipping costs may be the responsibility of the customer when returning a product because they have changed their mind. If you have received an incorrect, damaged or defective product, please contact us first so we can assist you. Your statutory rights always remain unaffected.

7. Statutory Right of Withdrawal

If you are a consumer purchasing from within the European Union, you generally have a statutory right to withdraw from an online purchase within 14 days of receiving the product, subject to certain legal exceptions. Our 14-day return period does not affect this right or any other mandatory consumer rights.